Safety
Keys, permissions and the scams to ignore.
The three rules
- Never share a private key or a recovery phrase. Not with PolyGo, not with anyone. PolyGo will never ask for one. Anyone who asks is a scammer.
- PolyGo staff never message you first. If someone writes to you claiming to be support, it is not us.
- There is one bot: @PolyGoAppBot. Check the name letter by letter before you press Start.
If you paste a key by mistake
The bot deletes a message that looks like a private key or a recovery phrase and warns you. If the key was real, treat that wallet as exposed and move your funds to a new one.
What PolyGo can and cannot do
PolyGo can place and cancel the orders you ask for. It cannot withdraw, cannot move your funds and never holds your key. See how wallets and permissions work.
Take the permission back
Open the Mini App, go to Security and revoke. PolyGo can no longer place orders for you, and your funds stay where they are.
Protect your Telegram account
Whoever controls your Telegram account can use the bot as you. Turn on two-step verification in Telegram's settings, and do not hand anyone a login code.
Settings worth a look
- One-tap buy is off by default. Leave it off unless you want orders with no confirm screen.
- Hide balances hides amounts in the chat, which helps when you share your screen.
What no setting can change
You can lose everything you put into a market. Read the risk disclosure before you trade.
Still stuck? Write to us: support@polygotrade.com